What words can I not use in my password?
What are all the different icons and what do they represent?
Where can I find information about your return policy?
What does PPU stand for?
Can I change my username?
My tracking number isn't showing up as a valid tracking number?
How can I check my current balance?
How do I change my credit card on file or my ACH information?
How long does it normally take for me to get my package?
To increase the strength of our website, there are certain words that your password can not contain.
An error message will occur if any of the following are inputted.
Hover over any icon to see what each icon means/represents.
A link to Auburn's return policy can be found in a link at the bottom of every page. It can also be
found by clicking this link. Please contact your sales rep if you have questions of about
PPU stands for Price Per Unit.
Usernames cannot be changed. If you want a new username go through the "online setup" process with
the username you want.
Auburn gives the tracking number as soon as we have it in our system, but the tracking number does
not show on the shippers (UPS, FEDEX or Promed) website until they pick up the package from our warehouse.
If the tracking number still doesn't show up by the next day call your rep or customer service for more
To check your current balance is to call our accounting department. Their number is 1 800-222-5609 ext.
This can be changed at anytime by calling anyone in our Accounts Receivable department. Their numbers
are 1 800-222-5609 ext.210,211,213,214,215.
Fedex and UPS and created guides on about how long it should take for a package to deliver from our
warehouse. All times are for ground delivery and are estimates, times may change based of weather or
Type in the complete NDC number or put in the last 6 digits prefaced by an N
EX:00591215990 or N215990 will both look up the same drug
The GPI code or Generic Product Indicator can be searched by marking the checkbox below search and
typing the number or by simply putting a G before the first six digits.
You can also type in the drug type or its use to find items.
EX: Injectable, Heart, Mental, Antibio, Acne. To search for the complete list of Weekly Specials type
“week” in the Search Bar. Contact your rep to get a full list of drug categories.
To search by manufacturer, type in the manufacturer name and check the box labeled manufacturer
below the search bar.
Hovering over the search tab, to see a few popular search categories.
To favorite an item, click the heart next to the item. Your favorites page can be reached any time
by hovering over "My Account" then clicking "Favorites". You can also add items to the cart directly
from the "Favorites" page.