HAPPY NEW YEAR! • Wishing you peace and prosperity in 2019 •

FAQ

Questions are added based on real feedback from users.

Full Question List

What words can I not use in my password?
What are all the different icons and what do they represent?
Where can I find information about your return policy?
What does PPU stand for? Can I change my username?
My tracking number isn't showing up as a valid tracking number

  1. What words can I not use in my password?

    To increase the strength of our website, there are certain words that your password can not contain. An error message will occur if any of the following are inputted.

    • password
    • pass
    • pharmacy
    • auburn
    • 123456
    • your username
    • your customer number

  2. What are all the different icons and what do they represent?

    Hover over any icon to see what each icon means/represents.

    OTC Over the Counter
    RX RX
    C2 C2
    C3 C3
    C4 C4
    C5 C5
    V Vial
    Short Date
    Reward
    Refrigerated
    Deal
    Locked Item
    Item with Coupon
    Items on GenericBid
  3. Where can I find information about your return policy?

    A link to Auburn's return policy can be found in a link at the bottom of every page. It can also be found by clicking this link. Please contact your sales rep if you have questions of about the policy.

  4. What does PPU stand for?

    PPU stands for Price Per Unit.

  5. Can I change my username?

    Usernames cannot be changed. If you want a new username go through the "online setup" process with the username you want.

  6. My tracking number isn't showing up as a valid tracking number

    Auburn gives the tracking number as soon as we have it in our system, but the tracking number does not show on the shippers (UPS, FEDEX or Promed) website until they pick up the package from our warehouse. If the tracking number still doesn't show up by the next day call your rep or customer service for more details.